Privacy Policy

Who we are

Pandamet Sdn Bhd ("Pandamet", "we", "us", or "our") is a Malaysia-based technology company. This Privacy Policy applies to information handled through pandamet.com and communications initiated through the website.

Information we collect

When you request a demo, we collect the information you provide: your full name, work email, organization, area of interest, and any optional phone number or message. If you contact us directly, we also receive the information included in that communication.

The website uses analytics technology to understand aggregate usage and performance. Depending on your browser and the analytics configuration, this may include technical information such as page visits, device or browser details, and approximate location data.

How we use your information

We use personal information to:

• Review and respond to your demo or contact request.
• Tailor a conversation to your organization and use case.
• Answer platform, integration, or technical questions.
• Operate, secure, and improve the website.
• Meet applicable legal and operational requirements.

We do not sell personal information submitted through the demo request form.

How information is shared

We share information only where needed to operate the website, deliver your request, or comply with applicable requirements. The demo form uses Resend to deliver request details to Pandamet by email. The website also uses Vercel Analytics to understand site usage and performance.

These service providers process information on our behalf under their own service and privacy terms. Information may also be disclosed where required by law, or where reasonably necessary to protect Pandamet, our users, or the public.

International processing

Some technology providers may process information outside Malaysia. Where this occurs, we take reasonable steps to use providers and arrangements appropriate to the nature of the information and the services being provided.

Data retention

We keep personal information only for as long as reasonably necessary to respond to your request, manage any resulting business relationship, maintain appropriate records, and meet legal or operational requirements. Retention may vary depending on the nature of the communication and relationship.

Data security

We use reasonable administrative and technical measures intended to protect information against unauthorized access, loss, misuse, or alteration. No internet transmission or storage system can be guaranteed to be completely secure.

Your choices and requests

You may contact us to ask about the personal information we hold about you, request a correction, request deletion where applicable, or withdraw a previous request. Some information may need to be retained where required for legal, security, or record- keeping purposes.

Policy updates

We may update this policy when our website, service providers, or information-handling practices change. The effective date at the top of this page indicates the latest published version.